Frequenty asked questions

If you have any questions about our properties or renting with us please read below to see if we have already answered before making an enquiry.

  • 1

    Do I have to pay rent when I book?

    Yes only if you have applied and it has been agreed that you are taking a residency agreement, an initial payment of two weeks rent is required in advance to secure a room.

  • 2

    Is the first two weeks rent refundable?

    No, the rent is part of the residency agreement for the room and so not refundable. Added to this we reject other applicants for the room once we receive your first rent payment.

  • 3

    Do I have to pay bond, and, if so, how much is it?

    Yes, a bond is payable when a resident moves into their room. It is equal to 28 days of rent. The monies will be paid into the Residential Tenancies Bond Authority (RTBA; Government). The bond will be paid into a separate bank account and then transferred to the RTBA. At the end of the residency agreement if no damage is done to the property and no money is owing, this is refunded to the resident by the RTBA. Generally this takes from one to two weeks for this to be refunded. An Australian bank account is required.

  • 4

    Is smoking allowed in the rooms or on the premises?

    Smoking is not allowed anywhere in the premises under any circumstance. If you are a smoker please do so outside the house and dispose of the butts in the containers provided for this purpose. You must respect your neighbours as most people do not smoke.

  • 5

    Is there internet included?

    Yes, wireless internet is a free service that doesn't require any payment from the resident. The rent amounts for individual is determined without considering internet costs.

  • 6

    Do residents need to bring anything when they move in?

    All houses are furnished. Residents do however need to provide their own bedding – doona, sheets, pillows, pillow cases etc. They also must bring with them their own cups, plates, cutlery, saucepan etc. We have found that it is better for each individual to use their own personal belongings with regards to cooking and bedding.

  • 7

    Are pets allowed?

    No, pets are not allowed.

  • 8

    Are the houses registered with Council?

    Yes all of our houses are formally registered with council as required by law as a rooming house. This provides an extra level of comfort for prospective resident that we are fully compliant with all relevant laws. We recommend that you check that a share house is fully compliant.